Refund Policy

The Parks and Recreation Commission has adopted the following refund policy regarding programs and facilities:

Programs

1. If a cancellation is made prior to the registration deadline, a refund will be given, less a $10 processing fee for programs up to $99.00 or less a $20 processing fee for programs $100 & over.

2. If a cancellation is made after the registration deadline, a refund will be given for 1/2 of the fee paid.

3. If a cancellation is made the day the program begins or later, no refund will be given.

4. Fees paid for team registrations are not refundable once a team registration has been accepted and recorded.

5. Full refunds are made if a program is canceled by Parks and Recreation.

Camp Refunds

1. Cancellations will be given a household credit to be used for future programs/reservations.

2. A $25 processing fee will be processed per week, per child for every credit issued.

3. All camp credits must be requested two weeks prior to the first day of the program.

4. If a cancellation is made after the registration deadline, a credit will be given for 1/2 of the fee paid.

5. Once a program starts no refund or credit will given unless a medical statement substantiates the injury or illness.

6. Camp transfers: After registration deadline a $10 transfer fee will be processed per week, per child.

Facilities/Hayrides

1. Fees paid for admission to park facilities are not refundable.

2. The $10 facility holding fee required to reserve park facilities/shelters is not refundable under any circumstance except as in #5 below.

3. If a cancellation occurs ten or more business days prior to the scheduled reservation, the facility/hayride rental fee and deposit is refundable, less a $10 processing fee.

4. If a cancellation occurs less than ten business days prior to the reservation, 1/2 of the rental fee and the entire damage deposit will be refunded.

5. Full refunds are made if a rental is canceled by Parks and Recreation.

Amusement Park Tickets

All amusement park ticket sales are final. Refunds are not issued for amusement park tickets.

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